Refund Policy of LeafandStone
Last updated: March 15, 2023
Thank you for ordering with LeafandStone. We take pride in the quality of the meals and service we provide. In the event that you are not fully satisfied with your purchase, please review our refund policy below.
Cancellation Policy
To cancel an order, please call +39 06 6988 1234 immediately. If your order has not been prepared, we will cancel it and issue a full refund in the € originally used for payment. Orders that are already prepared or dispatched for delivery cannot be cancelled.
Returns & Refunds
Due to the perishable nature of our products, we cannot accept returned food items. However, if there is an issue with your order, such as incorrect or missing items, please contact us within 2 hours of receiving your delivery.
Refunds will be considered on a case-by-case basis. For eligible refunds, you will be credited back to the original method of payment within a certain amount of days, depending on your card issuer's policies.
Damaged or Faulty Products
If you receive a product that is damaged or faulty upon delivery, please contact us immediately with photographic evidence. We will assess the condition of the item and, if applicable, send a replacement or issue a refund.
Non-Delivery
If you do not receive your order within the promised delivery time, please contact LeafandStone’s support team at +39 06 6988 1234. We will investigate the matter and, if we are at fault, offer a refund or credit for a future order.
Late or Missing Refunds
If you have not received a confirmed refund within a reasonable time frame, first check with your bank or credit card company. It may take some time before your refund is officially posted. If you’ve already done this and still have not received your refund, please contact us at +39 06 6988 1234.
Exchanges
LeafandStone does not offer exchanges on any products sold. If you have any concerns about your order, please contact us to find a resolution.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Us
If you have any questions about our refund policy, please contact us:
- By phone number: +39 06 6988 1234
- By visiting this page on our website: leafandstone.sbs
- Address: Pizza Lane, 00184, Rome, Italy
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.